Zebra Airport Shuttle is Unethical
As I sit here on the couch completing MBA applications and updating my resume I thought I would take the chance to pay for my credit card bill. I got onto my online account and went to account history. Every time I am about to pay my credit card bill I browse through the history because I charge so many things on it. Lucky I did that and this is why…
When I landed last Saturday at Boston Logan International Airport, I had arranged a shuttle with Zebra Airport Shuttle. When I booked the reservation I was quoted a fare of $10.00 to be brought from Boston Airport to Atlantic Union College, the college right near my house. See the confirmation below:
Before we departed the airport the driver called the dispatch and asked, “Have we figured out the issue with Mr. McNamara’s fare?” The dispatcher replied, “No”. I was never asked any questions or informed that there may be a problem.
We dropped off the first passenger in Needham and continued on to my home. The driver called the dispatcher again to see if they had figured out the fare discrepancy. They hadn’t and he responded that the passenger, me, could contact the manager in the morning. As far as I was concerned, nothing was wrong. I had yet to be addressed by the dispatcher or the driver to be informed that my fare was incorrect or wrong. I was dropped off at Atlantic Union College and I tipped the driver $20.00.
I look at my American Express statement and Zebra Airport Shuttle had charged me $10.00 in addition to $90.00. I never authorized nor was I informed about the $90.00. They had no right to charge me an additional $90.00 without my consent or authorization. If they made a mistake, it would have been appropriate to notify me. I filed a dispute with American Express, but I would not recommend anyone to use their service. My shuttle ride was good, but to be schemed by the company is unethical and not business appropriate.
So…I just had to go through this long complicated process to file the dispute, but hopefully justice will fall on Zebra Airport Shuttle….back to MBA applications
I also had problems with Zebra Airport Shuttle. Just before the holiday’s, they were suppose to pick me up at 6:00 A.M. to take be to Logan for a flight around 8:30. At 6:10, I called the dispatched to ask where the driver was. When she checked, the driver was lost in a town almost 30 minutes away. (Don’t they have GPS systems in all their vans?)
At that point, Zebra should have sent a limo driver to take to the airport, but they offered no help. I tried every taxi company in the area, but no one had any available drivers. With time running out, I ended up driving myself to the airport and paid almost $200 for economy parking.
The insult was that when I canceled my pickup with them for the return trip, they assured me I would not be charged for their mistake. As you might have guessed, when I received my statement, there was the charge for a pickup they never did.