My Knightlife

Usually when you go to an A La Carte restaurant, you don’t serve yourself. But after thirty minutes of being seating and my friends and I still not having our drinks I became rather frustrated with the service. Being a hospitality management student I usually have the most patience out of anyone when it comes to restaurants. They are many behind-the-scenes events that occur within a restaurant and slow service is not always to be blamed on the server, but this was not the case. I went up to the bartender and asked to speak with the manager of On the Border at the Atlanta Airport. She handed me my drink that had been sitting there for ten minutes and told me that the other drinks would be over shortly. She asked me if I still would like to speaker to a manager I respectfully responded, “Yes please.”
When the server came over she said that they were short staffed. We received our meals twenty minutes later, and still no manager had approached the table. Tova’s steak on her salad was raw and the food was not very good. Tova never received her coke and it clearly was not a good experience. All I asked for was to speak to the manager and a simple task like that couldn’t get accomplished. Ugh, oh well…we are about to board.

Filed under: Travel on January 14th, 2009